Refund and Return Policy

1. Overview

This policy explains when the consultancy fee paid to AUE Global Private Limited, trading as Abroad Univibes Education ("AUE Global", "we", "us") can be refunded. It does not cover fees paid to universities, embassies or other third parties.

2. What the fee is for

The consultancy fee pays for our services: counselling, shortlisting, document checking, application handling and follow-up. It is not a university fee and it is not a guarantee of admission or a visa.

3. When you can get a refund

Before we begin work: if you cancel in writing before any document check or application has started, we refund the fee paid after deducting a small administrative charge that we will tell you in advance.

Service not delivered: if we are unable to provide the agreed service for reasons on our side, we refund the part of the fee for the service not delivered.

Paid by mistake: duplicate or wrongly charged payments are refunded in full.

4. When the fee is not refundable

After applications have been submitted or documents have been processed, because the work has been done.

If an application is rejected by a university or a visa is refused. Our fee is for our service, not for the result.

If you give false or forged documents or information, or stop responding to us.

If you withdraw by choice after we have started the work.

5. University and visa fees

Application, tuition, deposit, hostel and visa fees paid to universities or authorities follow their own refund rules. We will help you request a refund from them where they allow it, but we cannot refund what we did not receive.

6. How to ask for a refund

Tell your counsellor or contact us in writing with your application number and the receipt number. We review every request and reply within 7 working days.

Approved refunds are paid to the original payment method within 7 to 10 working days of approval.

7. Documents and returns

Because our service is not a physical product, there is nothing to return. If you want your uploaded documents removed, ask us and we will delete them, except records we must keep by law.

8. Changes

We may update this policy. The latest date is shown at the top. A change does not affect fees you have already paid under an earlier version.

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